Terms of service

TERMS OF SERVICE FOR ELEVEN

OVERVIEW

Welcome to Eleven! The terms "we", "us" and "our" refer to Eleven. Eleven operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Eleven is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

 

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

 

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

 

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your name, email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

 

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

 

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online store. However, please note that colors, finishes, or product appearance may differ slightly from how they appear on your screen due to your device settings, screen calibration, and lighting during photography.

 

We do not warrant that the appearance or quality of any products purchased by you will meet every individual expectation or be identical in every detail to digital renderings or photographs.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

 

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Eleven reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Eleven confirms acceptance via an order confirmation email or dispatch notification. We must receive and process your payment before your order is accepted.

Please review your order details carefully before submitting, as Eleven may be unable to accommodate cancellation or modification requests after an order is processed. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. Purchases are intended for personal or household use; commercial resale or unauthorized export without our prior consent is strictly prohibited.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, or import charges.

We may offer promotions or sales from time to time that are governed by terms separate from these Terms. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and delivery information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

You represent and warrant that:

  1. The payment information you provide is true, correct, and complete.

  2. You are duly authorized to use such payment method for the purchase.

  3. Charges incurred by you will be honored by your payment processor or bank.

  4. You will pay charges incurred at the posted prices, including shipping, handling, and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times provided at checkout are estimates only and are not guaranteed. Eleven is not liable for shipping and delivery delays caused by shipping carriers, customs processing, incorrect addresses provided at checkout, or events outside our reasonable control.

Once we transfer the products to the shipping carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services—including but not limited to all text, software, scripts, code, graphics, photos, sounds, music, videos, interactive features, product descriptions, logos, and trademarks—are owned by or licensed to Eleven and are protected by applicable copyright, trademark, and intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republicise, download, store, or transmit any material from our store without our prior written permission.

Eleven’s name, logo, brand assets, and product names are trademarks of Eleven. Shopify’s name and logo are trademarks of Shopify. All rights not expressly granted herein are reserved by Eleven.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools or integrations (such as payment gateways, order tracking, or customer chat tools) over which we neither monitor nor have control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. Eleven shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of third-party tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain content or links to third-party websites or services that are not owned or controlled by Eleven. We are not responsible for examining or evaluating the content or accuracy of any third-party materials.

We are not liable for any harm or damages related to your access to third-party websites or your purchase of goods, services, or resources from them. Please review the third party's policies before entering into any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Eleven is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you. However, all sales and purchases made in our store are strictly between you and Eleven.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Eleven, including any injury, damage, or loss resulting from purchased products. You hereby release Shopify and its affiliates from all claims and liabilities arising from or related to your transactions with Eleven.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. Because our store is hosted by Shopify, Shopify also collects and processes personal information regarding your visit and purchases in order to fulfill transactions and improve services.

Information you submit may be transmitted to and stored on servers managed by Shopify and its technical partners. By placing an order, you acknowledge and consent to the processing of your data as described in our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 - CUSTOMER REVIEWS AND FEEDBACK

If you submit, post, or send us reviews, comments, suggestions, ideas, or other feedback (collectively, "Feedback"), you grant Eleven a perpetual, worldwide, non-exclusive, royalty-free, and sublicensable right to use, reproduce, modify, publish, translate, distribute, and display such Feedback in any media for marketing, promotional, or operational purposes.

You warrant that:

  1. You own or have the necessary rights to share the Feedback.

  2. The Feedback is accurate and does not violate any third-party rights (including privacy or trademark rights).

  3. The submission contains no malicious code, viruses, or misleading claims.

We reserve the right (but have no obligation) to monitor, edit, or remove content or reviews that we determine in our sole discretion to be illegal, offensive, defamatory, or in violation of these Terms.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our store may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time without prior notice (including after you have submitted your order).

 

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the store or its content:

  • For any unlawful or malicious purpose.

  • To violate any international, federal, provincial, state, or local laws or regulations.

  • To infringe upon or violate our intellectual property rights or those of others.

  • To harass, abuse, insult, harm, defame, slander, or intimidate any person.

  • To submit false or misleading information.

  • To upload or transmit viruses, malware, or any other type of malicious code.

  • To collect or track the personal information of others.

  • To spam, phish, scrape, crawl, or use automated devices/scripts (including unauthorized AI scraping agents) to access or extract data from the site.

  • To interfere with or bypass the security features of the Services.

We reserve the right to terminate or restrict your access to the Services for violating any prohibited use.

SECTION 14 - AUTOMATED AGENTS

14.1 This section applies if you use, enable, or deploy an automated software agent, crawler, or bot ("Agent") to interact with our Services. 14.2 No Agent may access or interact with our Services unless it identifies itself transparently and complies with standard HTTP protocol header practices (identifying as Agent/[Agent Name]). 14.3 Agents must not attempt to bypass CAPTCHAs, obscure their automated nature, mimic human click patterns to evade detection, or extract proprietary database information without prior written consent from Eleven.

SECTION 15 - TERMINATION

We reserve the right to terminate this agreement or suspend your access to the Services at our sole discretion at any time without notice if you fail to comply with any provision of these Terms.

Upon termination, you remain liable for all outstanding amounts due up to and including the date of termination. Provisions relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law shall survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU THROUGH ELEVEN ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FIT FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL ELEVEN, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SUPPLIERS—NOR SHOPIFY AND ITS AFFILIATES—BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA) ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED FROM ELEVEN.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Eleven, Shopify, and our respective partners, officers, directors, agents, contractors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and Eleven, governing your use of the Services and superseding any prior or contemporaneous agreements or communications.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with applicable laws governing Eleven's primary place of operation.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

  • Brand Name: Eleven

  • Support Email: eleeven786@gmail.com

  • Business Phone: 03392006607